One of the most common questions technicians hear: "Should I fix it or buy a new one?" Here is a framework that helps customers decide.
The 50% Rule
If the repair costs more than 50% of what a new appliance would cost, replacement usually makes more sense. Factor in the age of the unit too.
Average Appliance Lifespans
- **Refrigerator**: 13-17 years
- **Washer**: 10-13 years
- **Dryer**: 13-15 years
- **Dishwasher**: 9-12 years
- **Oven/Range**: 13-15 years
When Repair Makes Sense
- Appliance is less than halfway through its expected lifespan
- The part is under $150 and readily available
- The rest of the unit is in good condition
- It is a premium brand that was built to last
When Replacement Makes Sense
- Multiple components are failing
- The unit is past 75% of its expected lifespan
- Energy efficiency of new models would save significant money
- The part is discontinued or extremely expensive
How to Find Affordable Parts
Before telling a customer to replace, check the part price across multiple suppliers. Sometimes a $300 "dealer only" part is available for $80 online. PartHawk makes this comparison instant.